Job Title Emergency Communications Specialist
Location Malden, MA
Department Communications
FLSA Status Non-Exempt
Shifts hiring Full-time

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished itself as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in our service area.  Cataldo is the largest private EMS provider in Massachusetts, boasting a diverse portfolio of municipal-based and facility-based contracts.  In addition to topping 50,000 911 transports annually, specialty contracts include some of the top medical facilities in the state, Fenway Park, Warrior Arena, and the TD Garden.

Position Highlights

The Emergency Communications Specialist is responsible for the effective communications and call entry for all calls coming into the Communications Center from persons requesting emergent or non-emergent medical service. 

This is an exciting opportunity for candidates with a strong customer service background who are looking for a fulfilling career.  Emergency Communications Specialists are a lifeline to the person on the other end of the phone and have the opportunity to make a difference in the lives of those who are calling for help.  

Cataldo/Atlantic Ambulance Service is currently hiring Full-Time and Part-Time Emergency Communications Specialists in our Malden and Peabody Communications Centers.  Starting salary range is $18-20 hr. Applicants with experience will be offered a rate competitive with their years of experience.

Various schedules are available to include 3-4 day work weeks. Day, evening and overnight shifts are required as well as weekends and Holidays.

Key Responsibilities

Work involves receiving and processing all non-emergency and emergency medical calls, rapidly gather relevant information during call screening process, provide pre-arrival instructions to a caller when applicable and dispatch the appropriate level of EMS responders. Additional duties include the scheduling and dispatching of ambulances and chair car for routine and emergent transports. Candidates must have good customer service skills, be capable of working in a fast-paced environment, possess outstanding communication and organizational skills, have the ability to multitask, and proficient in the utilization of computer aided dispatch systems (CAD).


Job Requirements

  • High school diploma or general education degree (GED) preferred.
  • Knowledge of medical terminology preferred but not required
  • Strong communication skills via phone and email is required.
  • Customer service experience in an office environment preferred.
  • Must be able to work in a team setting.
  • Must be detail oriented, punctual, able to multi-task effectively, and work in a fast paced environment.
  • Experience in data entry and general operating knowledge of Microsoft Office preferred.
  • Multi-task data entry 20 to 30 words per minute with active listening during call processing.

Physical Requirements

  • Must be able to sit for long periods of time

Training and Certifications:

Classroom training is three weeks Monday through Friday 8AM – 5PM. Successful applicants will be certified as a 911 Telecommunicator, Emergency Medical Dispatch, C.P.R. and  State 911 certification. Upon certification the following four weeks applicants will work on the job with a trainer in both of the communications centers before working independently.

All training hours are paid and certification fees will be paid for by Cataldo Ambulance. Cataldo Ambulance Service offers career opportunity advancements throughout the company with a minimum one year of commitment within the communications center.



The above are intended to describe the general nature and level of the work being performed by the person/people in this position.  This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.

Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.  Individuals with Disabilities and Veterans are encouraged to apply.

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