Job Title Dispatcher - EMD
Location Cataldo Ambulance
Department Communications
FLSA Status Non-Exempt
Shifts hiring Part-time, Full-time

About Cataldo

Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished itself as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in our service area.  Cataldo is the largest private EMS provider in Massachusetts, boasting a diverse portfolio of municipal-based and facility-based contracts.  In addition to topping 50,000 911 transports annually, specialty contracts include some of the top medical facilities in the state, Fenway Park, Warrior Arena, and the TD Garden.


I. Job Summary

The Dispatcher is responsible for the effective and efficient dispatch communications and call entry during his/her shift. II. Duties and Responsibilities

  • Receives and processes urgent and non-urgent telephone calls
  • Prioritize and assign all ALS, BLS, or Chair Car units to appropriate calls
  • Maintain computerized database system
  • Utilize EMD system when available
  • Complete other duties as documented in CM127/CAS Policy and Procedures

II. Job Impact

The Dispatcher functions as a member of the Communications Division and holds the responsibility that each call is assigned to the appropriate ALS, BLS, or Chair Car unit.IV. Job AuthorityThe Dispatcher reports to the Dispatch Supervisor or Shift Commander. The Dispatcher cannot issue written warnings or discipline coworkers.




The Dispatcher must have the following certifications:

  • C.P.R. Certified
  • E.M.D. Certified -Priority Dispatch (NAEMD)
  • 9-1-1 Certified APCO PST-1

The above are intended to describe the general nature and level of the work being performed by the person/people in this position.  This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.

Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.  Individuals with Disabilities and Veterans are encouraged to apply.

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