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Job Title Call Taker *
Location Malden, MA*
*Position is based out of Malden, MA
Department Communications
FLSA Status Non-Exempt
Shifts hiring Part-time, Full-time


Job Summary

The Call Taker is responsible for the effective communications and call entry during his/her shift.

    Duties and Responsibilities

  • Answer all incoming telephone calls
  • Keep manual log of each call to ensure proper backup
  • Enter all calls into the computer system in a timely and accurate fashion
  • Execute call card system
  • Review all patient care reports paperwork from each shift
  • Utilize the EMD System on all calls as needed
  • Complete other duties as assigned

 

Job Impact

The Call Taker functions as a member of the Dispatch Staff and is responsible under the direction of the Dispatch  Supervisor to provide effective and efficient transport to all Cataldo Ambulance Service, Inc. customers and clients.

 

Qualifications

  • 1-2 years of customer service experience, preferably in a call-center environment
  • High school diploma/GED
  • Ability to handle stressful situations
  • Expert organizational skills
  • Ability to multi-task in a fast-paced environment  

 

The above are intended to describe the general nature and level of the work being performed by the person/people in this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position. Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin. Individuals with Disabilities and Veterans are encouraged to apply.

 

 

The above are intended to describe the general nature and level of the work being performed by the person/people in this position.  This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.

Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.  Individuals with Disabilities and Veterans are encouraged to apply.


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